Shipping policy

At Amtur Gold & Diamond, we are committed to delivering your order securely, professionally, and with care. Every item is handled with precision to ensure it arrives in perfect condition.

1. Order Processing

All orders go through a quality check before dispatch.
Some items may require up to 22–25 days for delivery, especially custom or made-to-order pieces. This will be clearly noted on the product page when applicable.

2. Shipping Options

We offer standard shipping and in-store pickup from our flagship location in Ruwi, Muscat.
Shipping costs and delivery options are calculated automatically at checkout based on your location and order value.

3. Order Tracking

Once your order is shipped, you will receive an email with a tracking number so you can monitor your delivery status.

4. Important Shipping Conditions

4.1 Address Accuracy
Please ensure your shipping address is complete and accurate when placing your order.

Amtur is not responsible for orders shipped to incorrect or incomplete addresses.
If a package is returned due to address errors, additional shipping fees may apply to resend the order.

4.2 Delivery Delays
While we aim to deliver promptly, delays may occur during:

Public holidays
Peak seasons
Unexpected courier issues
Shipping timelines are controlled by the carrier, and we cannot guarantee exact delivery dates.

4.3 Lost or Stolen Packages
If your tracking status shows "Delivered" but you haven’t received the package: